FAQS

 

I still haven't received my order, is this normal?

Delivery takes about 4 to 12 days, in case the delivery time is more than 8 days, please be patient, your order is on the way.

Can I cancel my order?

You have 24 hours from the moment your order was placed. Just send us an email and we'll cancel your order and issue the refund.

There are items missing from my order, what should I do?

Contact us by email for more details:

contact@gotyourcup.com

International delivery?

 

international

You can order letscurls products no matter where you are in the world, we work with the big leaders in express parcel delivery: Chronopost, Fedex, DHL ...

In case of defective products, can I have a refund?

If, you receive a defective item, contact us, we will give you the procedure for the return as well as the refund.

How to contact us ?

At headquarters :

 

 

By email : contact@gotyourcup.com

By mail : 14 Windermere Rd, Archway, London N19 5SE, United-Kingdom
By phone : +447412891613

For any questions, do not hesitate to contact us by email and we will answer all your questions within 24 hours from Monday to Friday.

phone

Is your brand trustworthy? 

 

We accept payment via Visa, Mastercard and Paypal, these world leaders would never let us continue our shop if we had a high rate of dissatisfied customers. Our shop is constantly monitored.